Replacement strap2019-07-16T10:02:04+00:00

Strap or case replacement

In the unlikely event your strap breaks or your glass cracks we can fit a replacement for you.

Order here to pay before you send in your watch. Once you’ve paid here, simply send us the watch with your name and return address and we’ll turn it around in a day or two.

*If the glass breaks we need to replace the whole case/strap combination as the glass is molded into the case at the factory.
**This page is NOT for just ordering a replacement strap to be sent to you… we don’t do that.

Customer will be responsible for shipping cost to our facility. Swimovate will conduct all features listed below

  • New Strap/Case
  • New Battery (not for PoolMateHR)
  • New Gasket
  • Return Shipping

Please note our workshop is closed from 21 to 27th July for a summer break. Any watches received for strap replacement during this time will be processed on Monday 29th July.

Thank you

Please send your watch to us at
Swimovate Ltd
4 The Worple
TW19 5NY

Our shipping charges are      £3.50 UK   –    £7.95 Europe     –     £10 Rest of the world

  • If you have a PoolMate or PoolMatePro we cannot replace the case as these are no longer current models. If you would like to upgrade to another mode we can offer a special discount. Just email us for details at
USA customers- use our authorised US service centre- click here for details