Replacement strap 2018-07-18T16:44:52+00:00

Strap or case replacement

In the unlikely event your strap breaks or your glass cracks we can fit a replacement for you.

Order here to pay before you send in your watch. Once you’ve paid here, simply send us the watch with your name and return address and we’ll turn it around in a day or two.

*If the glass breaks we need to replace the whole case/strap combination as the glass is molded into the case at the factory.
**This page is NOT for just ordering a replacement strap to be sent to you… we don’t do that.

Customer will be responsible for shipping cost to our facility. Swimovate will conduct all features listed below

  • New Strap/Case
  • New Battery (not for PoolMateHR)
  • New Gasket
  • Return Shipping
This page is NOT for just ordering a strap/case to be sent to you… we don’t do that.

Please send your watch to us at
Swimovate Ltd
4 The Worple
Wraysbury
TW19 5NY
UK

Our shipping charges are      £3.50 UK   –    £7 Europe     –     £10 Rest of the world

  • If you have a PoolMate or PoolMatePro we cannot replace the case as these are no longer current models. If you would like to upgrade to another mode we can offer a special discount. Just email us for details at info@swimovate.com.
USA customers- use our authorised US service centre- click here for details