FROM FRIDAY 9th DECEMBER there are 2 steps for new users

1, First install MYPOOLMATELINK

Download-1

2, Then install MYPOOLMATELINK2

Download-2

Usually the pod drivers are installed automatically after running the installer but sometimes this doesn’t always happen. When running the software and you see the message “Please plug pod in” even when it is plugged in you need to manually install the drivers. Here are instructions

MYPOOLMATELINK

Download

(Please do not use Firefox to download the installer as it does not support the file type)

Extra steps for BIG SUR upwards (Inc MONTEREY and VENTURA)

1, Go to System Preferences , you can find this by pressing the Apple button in the top left of the screen. Select Security and privacy. Click the lock at the bottom to make changes and then click the option to allow apps to be installed from “Anywhere”. Now close the Security and privacy window. If you don’t see the “Anywhere” option please email to let us know.

2, Please download and install the mypoolmatelink app from here.

If the installer fails go to System Preferences , you can find this by pressing the Apple button in the top left of the screen. Select Security and privacy. Click the lock at the bottom to make changes and then click the Allow button to unblock it. (note this is only shown for 30 minutes after downloading). This will install our mypoolmatelink program in the Applications directory.

3, Now please download the BIG SUR driver installer from here. This driver is distributed as a compressed file archive .zip file named FTDIUSBSerialDextInstaller_1_2.zip. This file should be copied on to the computer to the Applications directory. From there the double clicking the zip file will extract an installer application FTDIUSBSerialDextInstaller.app. This app may then be run by double clicking.
This results in the small application window shown below:

4, Press the button titled Install FTDI USB Serial Dext VCP. If the operation is successful and the dext is correctly installed the status will be displayed as succeeded.

5, You already have our mypoolmatelink application installed in your Applications directory, plug in the pod/clip and put the watch in. Then open the mypoolmatelink software.

You should see the mypoolmatelink window and it should say CONNECTED after a few seconds.

If you have already installed and used the pod but are having issues with the USB pod not being recognised sometimes please try the following steps:
1. Quit MyPoolMateLink if running and remove the USB pod from your computer.
3. Reboot your computer
5. Plug the USB pod back in (make sure you’re not plugging into a hub but directly into a port on the computer) and run MyPoolMateLink from your Applications directory.
If you still have problems, you can also try other USB ports on your computer It is a good idea to reboot between each USB port change.
If you have another USB cable from another device such as a printer, try swapping the cable.

Note: If you have an older PoolMatePro with no version number on the back of your pod this will not work with this software, sorry.

BIG SUR: Please note that our software will not currently work on Big Sur. Unfortunately this is outside of our control. We use a common FTDI USB chip to interface with the computer. FTDI have not yet released an updated driver for the new OS. As soon as this is available we will implement it into our software but for now we do not recommend installing this update.

If your pod says Plug in Pod even when it’s plugged in please follow these instructions
PC Manual install
MAC troubleshooting

If you need help installing we can log on remotely to your computer and do it for you. Please contact us by email at support@swimovate.com to arrange a suitable time (usually between 10am and 6pm UK time), plug in your pod and click on the button below to download our TeamViewer remote support module. Once it has downloaded locate it in your downloads folder and run it. You will get a Partner ID you need to give us so we can access your machine. This is safe and secure, we can only see your machine when you have the application running and send us the ID number, we cannot access it at any other time.

Remote support

Previous user?

Want to download our older standalone PoolMateProV2 software, you can get that here.

PC

Mac For OS up to 10.14

Firmware upgrade -PoolMateLive or HR firmware update instructions.

  • Connect the watch to the download clip, plug it into your computer and open the mypoolmatelink software.
  • Download the latest firmware here (make sure you have the correct one for your model of watch).

PoolMateLive- PM3app320c.bin

PoolMateHR- PMhr121c.bin

  • Click the Watch Setup button and you will get the setup window appear.
  • Click the “Other” tab and click the Firmware Update button in the bottom right.
  • A message box will appear prompting for the software, select the firmware file you just downloaded. The Update Progress window will appear.

****It is very important not to remove the watch from the pod during the upgrade process or the watch may have to be returned to Swimovate for factory reprogramming****

Congratulations, you have now upgraded your watch.