Privacy Policy

/Privacy Policy
Privacy Policy2018-12-13T17:32:04+00:00

Swimovate Ltd, a UK company, is the owner and operator of mypoolmate.com (“Site”) and PoolMate mobile apps. For the purposes of this Privacy Policy, the terms mypoolmate.com”, “we”, “us” and “our” shall refer to Swimovate Ltd.

This Privacy Policy is intended to assist you in understanding what kind of information we collect in connection with our products and services and how we process such information. We value our customers and respect your privacy.

If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time.

Information Collection and Use

Swimovate Ltd is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We may use information we collect from our customers in the following ways:

  • To process activity data captured on a PoolMate swimming watch 
  • To communicate with you and to send you information by email, postal mail, or other means about our products, services, and promotions, unless you have directed us not to contact you with promotional communications
  • To help us address problems with and improve our site design, products and services
  • To analyze trends and statistics
  • To protect the security or integrity of our websites and our business
  • To contact you if necessary

Information collected includes your name, e-mail address, and activity data. We maintain a record of your activity data. We also require you to submit a username and password of your choice for your future access to your account information.

If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section entitled “Special Offers/Opt-Out” below.

Cookies

Our websites use cookies, which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our Sites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our Sites. You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.

Log Files

We do not distribute or share personal details or any activity information with any third parties.

Sharing

We may employ third party companies to perform functions on our behalf. These functions may include e-mail delivery. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Children

Swimovate Ltd is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 18 without prior verifiable parental consent. Our websites are general audience sites and are not targeted to or intended for use by children.

Links

This website may contain links to other sites. Please be aware that Swimovate is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Security

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our websites and apps, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”

 If you have any questions or concerns about security practices, you can send us an email at support@swimovate.com.

Correction/Updating/Reviewing Personal Information

You can review and change certain personal information related to your use of our online sites (such as your name and contact information). To access your information at a website, simply sign in to your account using your username and password, and you will be able to edit your personal information in your account profile. In the event you forget both your username and password, please contact our customer service department for assistance.

Please note that any request to update your personal information may take up to 5 days for your email request and 2-3 weeks for your postal mail request.

Special Offers, Opt-Out

Our special offers are sent only to customers who grant permission to send them such information.

For customers who wish to opt-out and stop receiving special offers and related news, Swimovate Ltd provides several ways to do so. Customers who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by sending e-mails to support@swimovate.com with a request to be removed. Finally, they may use the link provided in all communications to automatically unsubscribe.

Contact Information

For questions about our privacy policy, to make choices about receiving communications, to update your personal information, or to place an order, you can contact us by email, telephone, or postal mail.