PLEASE NOTE: due to holidays we will be closed from 11th to 20th January, any orders or watches received during this time will be processed on our return.
In the unlikely event your strap breaks or your glass cracks we can fit a replacement for you.
Order here to pay before you send in your watch. Once you’ve paid here, simply send us the watch with your name and return address and we’ll turn it around in a day or two.
*If the glass breaks we need to replace the whole case/strap combination as the glass is molded into the case at the factory.
**This page is NOT for just ordering a replacement strap to be sent to you… we don’t do that.
Customer will be responsible for shipping cost to our facility. Swimovate will conduct all features listed below
- New Strap/Case
- New Battery (not for PoolMateHR)
- New Gasket
- Return Shipping
If you have a PoolMate or PoolMatePro we cannot replace the case as these are no longer current models. If you would like to upgrade to another mode we can offer a special discount. Just email us for details at firstname.lastname@example.org.
Please send your watch to us at
4 The Worple
Our shipping charges are
£10 Rest of the world