PLEASE NOTE: due to holidays we will be closed from 11th to 20th January, any orders or watches received during this time will be processed on our return.

USA customers- use our Authorised US Service centre- click here for details

In the unlikely event your strap breaks or your glass cracks we can fit a replacement for you.

Order here to pay before you send in your watch. Once you’ve paid here, simply send us the watch with your name and return address and we’ll turn it around in a day or two.

*If the glass breaks we need to replace the whole case/strap combination as the glass is molded into the case at the factory.
**This page is NOT for just ordering a replacement strap to be sent to you… we don’t do that.

Customer will be responsible for shipping cost to our facility. Swimovate will conduct all features listed below

  • New Strap/Case
  • New Battery (not for PoolMateHR)
  • New Gasket
  • Return Shipping

From £20

If you have a PoolMate or PoolMatePro we cannot replace the case as these are no longer current models. If you would like to upgrade to another mode we can offer a special discount. Just email us for details at

Please send your watch to us at
Swimovate Ltd
4 The Worple
TW19 5NY

Our shipping charges are
£3.50 UK
£7.95 Europe
£10 Rest of the world

PoolMate in ArgentinaPoolMate in BelgiumPoolMate in ChinaPoolMate in EstoniaPoolMate in GermanyPoolMate in HungaryPoolMate in ItalyPoolMate in LuxembourgPoolMate in The NetherlandsPoolMate in PolandPoolMate in SpainPoolMate in USAPoolMate in NZPoolMate in Israel

About Swimovate

We always lost count of the number of laps we swam which was really annoying. Our research told us we were not alone. We wanted an affordable, fully automatic solution so we made our own- the PoolMate.

We pride ourselves on our customer service so please get in touch with any queries or requests for  new features and we will be happy to help.

Contact us

We prefer email and will get back to you as soon as we can, usually within a few hours

0044 (0)1784 481562

Swimovate Ltd
4 The Worple
TW19 5NY
United Kingdom

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