If you have problems with your software installation we are here to help. Email (support@swimovate.com) your details, PoolMate model, Operating system and your location and we will get back to you sooner than you think. We can offer a secure remote support session to install things for you if needed.

If you have installed the software but are having problems recognising the pod, it is probably that the pod drivers are not installed, here are
instructions.

But if you still need help let us know, we can usually sort out any issues in a couple of minutes. 99% of any issues are software installation issues so please contact us before you think there is a hardware problem.

The PoolMate
The Software
PoolMateHR

Battery replacement

Warranty


THE EFFICIENCY INDEX

This is the average number of strokes per 25 metres plus the average time taken to swim 25 metres. This index decreases as your efficiency increases.
less than 30          Excellent
30-40                  Very Good
40-50                  Above average
50-70                  Average
more than 70       Below average


ABBREVIATIONS USED IN THE DISPLAY

Total Time (Tot Tm)
Total Lengths (Tot L)
Total Metres (Tot M)
Total Calories (Tot CA)
Average strokes (AV ST)
then for each set
Time- SET1 Tm
Lengths- SET 1 L
Metres- SET1 M
Average strokes- SET1 S
Average speed- SET1SP
Average efficiency- SET1EF

 

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About Swimovate

We always lost count of the number of laps we swam which was really annoying. Our research told us we were not alone. We wanted an affordable, fully automatic solution so we made our own- the PoolMate.

We pride ourselves on our customer service so please get in touch with any queries or requests for  new features and we will be happy to help.

Contact us

We prefer email and will get back to you as soon as we can, usually within a few hours

info@swimovate.com

0044 (0)1784 481562

Swimovate Ltd
4 The Worple
Wraysbury
Middlesex
TW19 5NY
United Kingdom

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