Our web-based logging platform MYPOOLMATE.COM

1, You just need to install our mypoolmatelink app for your computer
2, Create an account at mypoolmate.com then you can upload your swim data to the web so you can view it anytime, anywhere.

(We are working to update our documentation and your user manual may not yet show instructions for this software but you can find out everything you need to know at mypoolmate.com/help)

MYPOOLMATELINK For Windows XP, Vista, 7, 8, 10, V1.1 released 23-09-16

Software  

Usually the pod drivers are installed automatically after running the installer but sometimes this doesn’t always happen. When running the software and you see the message “Please plug pod in” even when it is plugged in you need to manually install the drivers. Here are instructions 

MYPOOLMATELINK For OS X 10.5.9 to 10.12

Software  (Please do not use Firefox to download the installer as it does not support the file type)

If you are having issues with the USB pod not being recognised please try the following steps:
1. Quit MyPoolMateLink if running and remove the USB pod from your computer.
3. Reboot your computer
5. Plug the USB pod back in (make sure you’re not plugging into a hub but directly into a port on the computer) and run MyPoolMateLink from your Applications directory.
If you still have problems, you can also try other USB ports on your computer It is a good idea to reboot between each USB port change.
If you have another USB cable from another device such as a printer, try swapping the cable.

Note: If you have an older PoolMatePro with no version number on the back of your pod this will not work with this software, sorry.

If your pod says Plug in Pod even when it’s plugged in please follow these instructions
PC Manual install
MAC troubleshooting

If you need help installing we can log on remotely to your computer and do it for you. Please contact us by email at support@swimovate.com to arrange a suitable time (usually between 10am and 6pm UK time), plug in your pod and click on the button below to download our TeamViewer remote support module. Once it has downloaded locate it in your downloads folder and run it. You will get a Partner ID you need to give us so we can access your machine. This is safe and secure, we can only see your machine when you have the application running and send us the ID number, we cannot access it at any other time. Remote Support

 


If you prefer you can still download our older standalone desktop software, you don’t need both though.

For Windows XP, Vista, 7, 8, 10 (PoolMatePro V2 Software 2.20.0.3 released 23-09-16)

Software  

Usually the pod drivers are installed automatically after running the installer but sometimes this doesn’t always happen. When running the software and you see the message “Please plug pod in” even when it is plugged in you need to manually install the drivers. Here are instructions 

OS X 10.5.9 to 10.12

Software  (Please do not use Firefox to download the installer as it does not support the file type)

If you are having issues with the USB pod not being recognised please try the following steps:
1. Quit PoolMatePro if running and remove the USB pod from your computer.
2. Delete FTDIUSBSerialDriver.kext from System/Library/Extensions/
3. Reboot your computer
4. Download and install the software from this page if you haven’t already
5. Plug the USB pod back in (make sure you’re not plugging into a hub but directly into a port on the computer) and run PoolMatePro from your Applications directory.
If you still have problems, you can also try other USB ports on your computer It is a good idea to reboot between each USB port change.
If you have another USB cable from another device such as a printer, try swapping the cable.

Note: If you have an older PoolMatePro with no version number on the back of your pod you will need to purchase a new pod ( as this will not work on machines running 10.10 and above) Order here 

Having installation problems? The software and drivers should install automatically when you run the installer. If you are having problems getting the pod to be recognised please open the software, click Help, then select Help from the menu bar in the software this will show specific installation instructions for your setup.

 

If you still need help installing we can log on remotely to your computer and do it for you. Please contact us by email at support@swimovate.com to arrange a suitable time (usually between 10am and 6pm UK time), plug in your pod and click on the button below to download our TeamViewer remote support module. Once it has downloaded locate it in your downloads folder and run it. You will get a Partner ID you need to give us so we can access your machine. This is safe and secure, we can only see your machine when you have the application running and send us the ID number, we cannot access it at any other time. Remote Support

 


 

Installation problems? Pod not Found?


PoolMate2 Manual

PoolMate Manual

PoolMatePlus Manual

PoolMatePro Manual

PoolMateLive Manual

PoolMateHR Manual

Instructions for manually installing the pod drivers 

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About Swimovate

We always lost count of the number of laps we swam which was really annoying. Our research told us we were not alone. We wanted an affordable, fully automatic solution so we made our own- the PoolMate.

We pride ourselves on our customer service so please get in touch with any queries or requests for  new features and we will be happy to help.

Contact us

We prefer email and will get back to you as soon as we can, usually within a few hours

info@swimovate.com

0044 (0)1784 481562

Swimovate Ltd
4 The Worple
Wraysbury
Middlesex
TW19 5NY
United Kingdom

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