PLEASE NOTE: due to holidays we will be closed from 11th to 20th January, any orders or watches received during this time will be processed on our return.

USA customers- use our Authorised US Service centre- click here for details

Battery replacement

The PoolMate battery should last around 12 months with normal use but this will vary depending on how often you swim. When it is getting low you will notice the display dimming when in swim mode or a failure to upload data to your computer. Replacing a battery on a watertight watch can be tricky and requires replacing the gasket.

Order here to pay £15 plus postage before you send in your watch. Once you’ve paid here, simply send us the watch with your name and return address and we’ll turn it around in a day or two.

**This page is NOT for just ordering a battery to be sent to you… we don’t do that.

Customer will be responsible for shipping cost to our facility. Swimovate will conduct all features listed below

  • New Battery
  • New Gasket
  • Pressure testing
  • Return Shipping

Please send your watch to us at
Swimovate Ltd
4 The Worple
TW19 5NY

Our shipping charges are
£3.50 UK
£7 Europe
£10 Rest of the world

If you have a PoolMateLive we can change the battery for you too, just order on our website and return your watch. If you prefer to change it yourself you can unscrew the removeable battery container on the back of the case. It’s a good idea to grease the outside of this with silicon grease or Vaseline before screwing back up. This helps retain the water resistance.

PoolMate in ArgentinaPoolMate in BelgiumPoolMate in ChinaPoolMate in EstoniaPoolMate in GermanyPoolMate in HungaryPoolMate in ItalyPoolMate in LuxembourgPoolMate in The NetherlandsPoolMate in PolandPoolMate in SpainPoolMate in USAPoolMate in NZPoolMate in Israel

About Swimovate

We always lost count of the number of laps we swam which was really annoying. Our research told us we were not alone. We wanted an affordable, fully automatic solution so we made our own- the PoolMate.

We pride ourselves on our customer service so please get in touch with any queries or requests for  new features and we will be happy to help.

Contact us

We prefer email and will get back to you as soon as we can, usually within a few hours

0044 (0)1784 481562

Swimovate Ltd
4 The Worple
TW19 5NY
United Kingdom

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